What to flag before a hauling or cleanout visit

A mixed load needs a clear description

“A garage full of junk” may include furniture, cardboard, leftover products and equipment. Those items do not all need the same handling. You do not need to know every disposal rule before asking for help, but it is useful to identify what is present. Send overall photos and a separate list of items that need a closer look. Flagging an item is not the same as being told the whole job cannot be done; it gives the estimate a more accurate starting point.

Mention containers and special items

Include a clear photo of a readable label when you can take it safely. Do not open an unknown container to identify it, combine leftover products or hide small items inside bags. Describe leaking, damaged or unlabelled containers from a safe distance. Ask about the arrangement before those items become part of the agreed load.

• Paint, stains, solvents, pesticides and other stored chemicals.
• Batteries, fuel containers, propane cylinders and fire extinguishers.
• Tires, appliances, electronics and unusually heavy material.
• Unknown contents, sharp items or material with a known contamination concern.

Tell us where the items came from

Mention whether the items are household belongings, leftover renovation materials or products stored for a business. Describe the contents as accurately as you can, including approximate quantities. A labelled container with known contents is different from an unmarked container found in a shed. That background helps us review the load and confirm any separate handling before the visit. You do not need to classify the material yourself. Simply share what you know, flag uncertainty and ask which items are included in the agreed removal plan.

Keep the request simple and complete

For each item that needs review, note the approximate quantity, location and any condition you already know. For example, “three labelled paint cans on the garage shelf” is more helpful than “some chemicals.” Do not handle anything unsafe just to make that description more detailed. Add a photo of the route to the loading area and list anything that must stay. Before the visit, ask what items are included, whether any need separate handling and what cleanup is part of the quote. Keep the agreed list available so changes can be discussed before loading begins.

If you are uncertain about an item, say so rather than leaving it off the list.